Minimize System Downtime
Achieve your most demanding recovery targets with confidence. Our rapid delta restore technology ensures you never miss business objectives due to unexpected system failures.
Sysmex and Macrium
How Sysmex Achieved 75% Labor Cost Reduction with Remote System Recovery
The competitive edge unheard of in healthcare
Every Minute Matters
In healthcare, system downtime directly impacts patient care. Sysmex America, a leading provider of diagnostic equipment, partnered with Macrium to solve this critical challenge.
With Macrium, Sysmex revolutionized their service approach by enabling remote recovery of diagnostic systems - reducing downtime from hours to mere minutes.
Hear from Jose Rivera, Vice President of Service and Support, and Ben Boeke, Group Manager of Technical Product Management at Sysmex America as they share how Macrium revolutionized their approach to system recovery and customer support.
Real World Impact
Before Macrium, Sysmex engineers had to travel on-site to manually restore customer systems, leaving diagnostic equipment offline for hours at a time. This meant patients waiting longer for critical test results and delayed treatment decisions. Now, their technical support teams can remotely restore systems in minutes without dispatching field engineers.
This transformation has reduced labor costs associated with system downtime by 50%, with an expected 75% savings once fully implemented. For Sysmex customers, this means near-immediate system recovery, minimal disruption to laboratory workflows, and better patient care through consistently available diagnostic services.
Why Sysmex Chose Macrium Reflect LTSC
For Sysmex, system stability and regulatory compliance are non-negotiable. They selected Macrium Reflect LTSC for its purpose-built predictability, minimal disruptive updates, and quality assurance peace of mind.
"It was important for us in a highly regulated industry to make sure that the backups that were created are safe and secure and stay local at that customer account. Macrium provides that by encrypting their backups, and with the Image Guardian, we're able to ensure those backups never change over time." - Ben Boeke, Group Manager Technical Product Management, Sysmex America.
Hear more from Jose and Ben as they explain why LTSC's stable, predictable platform was the perfect match.
Looking to Reduce Operational Downtime?
Just as Sysmex discovered, downtime isn't just inconvenient – it's expensive. OT environments bleed thousands every minute they're offline, averaging $4,333 per minute lost.
While Sysmex mastered recovery, prevention is just as important. Your OT ecosystem – with its "please don't touch that" legacy systems – needs security strategies as unique as it is.
Download our free guide "Protecting Operational Technology" and discover:
▪️ Why your IT security blanket doesn't quite fit your OT environment
▪️ Practical steps to spot vulnerabilities before threats can exploit them
▪️ How to create a backup strategy that actually works when everything else doesn't
Lower Total Cost of Ownership
Reduce the financial impact of technical issues with automated recovery processes that minimize costly operational interruptions and improve service delivery efficiency.
Ensure Security and Compliance
Keep your data secure with local storage and AES-256-bit encryption. Support regulatory compliance with features that maintain data integrity in even the most strictly regulated industries.
Simplify System Management
One solution for your entire technology stack - from legacy systems to modern environments. Monitor and manage all your systems with intuitive tools designed for operational efficiency.
"What gave us the confidence in Macrium as our backup solution is it stood out among the rest when we were doing testing. It was the only product that worked across all of our platforms. Along with its ease of use and its quick recovery, it was a no-brainer for us to go with Macrium."
Ben Boeke, Group Manager Technical Product Management, Sysmex America
"The competitive edge that Macrium gives us is that now we're able to recover software or image issues remotely, which is truly unheard of in our industry. We were able to save approximately 50% in labour related to software reimaging issues. We expect that once we're able to perform these remotely, we would save about 75%."
Jose Rivera, VP of Service and Support, Sysmex America
A solution for every need
While Sysmex chose Macrium Reflect LTSC for its stability and predictability in their regulated environment, we understand that every organization has its own unique needs.
Our product lineup is designed to address a range of requirements, from single workstations to enterprise deployments over a variety of industries.
Not sure which solution is right for your organization? Our product specialists can help match you with the perfect fit for your specific needs.
Bulletproof Your Recovery Plan
Even the most thorough teams can benefit from a second look at their recovery plans. Our Disaster Recovery Checklist helps transform good intentions into bulletproof preparation.
Download our free checklist and get:
▪️ Clear, actionable guidance that cuts through complexity
▪️ A comprehensive task list that catches details others miss
▪️ A progress tracker that turns planning into peace of mind
Because being prepared isn't just about ticking boxes - it's about business continuity you can count on.