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Macrium Product Support Policy

For Current and Legacy Versions of Reflect

Macrium is pleased to offer three stages of product support.

Stage 1:

Current Support begins from the release date and lasts until the next full product version is released. For example, Reflect 8 to Reflect X. The entirety of our customer support services are available during this stage.

Stage 2:

Extended Support begins when the Current Support stage ends and lasts for a specific duration. Typically, this is one full year. During this stage, customer support services are limited.

Stage 3:

Self-Service Support remains available indefinitely after the Extended Support stage ends. This includes the Knowledge Base, technical documentation, version-specific forum, and other resources to help customers resolve common issues for themselves.

Type of Support	Current	Extended	Self-Service
Product documentation, Knowledge Base articles, and forum
Full service Macrium support, including product updates for critical security and functional bugs, and compatibility issues introduced by Windows updates.
Releases to maintain platform compatibility
Product updates, including new features, improved OS support, security, and other functionality improvements and/or fixes
Access to the Macrium customer support team.

Support Status of Macrium Reflect

Macrium reserves the right to make changes to this Support Policy. It is intended exclusively for customers who have purchased a Macrium product and isn't applicable to third-party products. The support status of current and legacy versions will be updated to reflect any changes. NB: As Reflect X is predominantly a subscription product, it may be that there are no future major releases and Macrium focuses on continuous enhancements to Reflect X, similar to Microsoft Office 365.

Product	Released	Extended Support Start Date	Extended Support End Date
Reflect X	8 Oct 2024	TBC	TBC
Reflect 8	18 May 2021	08 Oct 2024	08 Oct 2025
Reflect 7	26 Feb 2017	18 May 2021	18 Jun 2022
Reflect 6	16 Feb 2015	26 Feb 2017	26 Feb 2018

Support Status of Macrium SiteManager

Product	Released	Extended Support Start Date	Extended Support End Date
SiteManager Platform	02 Dec 2024	TBC	TBC
Site Manager 8	26 May 2021	02 Dec 2024	02 Dec 2025
Site Manager 7	03 Oct 2017	26 May 2021	26 Jun 2022
CMC 6	21 Oct 2016	03 Oct 2017	03 Oct 2018

Macrium Reflect Free Product - End Of Life (EOL)

Macrium Reflect Free v8.0 was the last version to receive feature, compatibility or bug fix updates.

Will future security vulnerabilities be fixed?

Security patches were provided until 1st January 2024. After that date we no longer provide any changes to the v8 Free code base.

Can I continue to use Macrium Reflect Free?

Yes, you can continue to use the software in perpetuity, your license to use the software is unaffected. It is no longer available to download.

Will Macrium Reflect Free have any new features or updates for future Windows versions?

Macrium Reflect Free v8.0 supports Windows XP SP 3.0 up to, and including, Windows 10 & 11 version 22H2.
There will be no new features or support for later Windows operating system updates.

Note: This notice only applies to Macrium Reflect Free.

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